My CS team lead and I disagree on how to handle a major client who's threatening to leave and we've started going around each other instead of working together and now the client is getting mixed messages. We both think our approach is right and we're more focused on being proven correct than saving the account.
More people experience this than they realize.
You're allowing your need to be right to override your shared responsibility to the client and the business.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.