My CS team lead and I disagree on how to handle a major client who's threatening to leave and we've started going around each other instead of working together and now the client is getting mixed messages. We both think our approach is right and we're more focused on being proven correct than saving the account.
More people experience this than they realize.
You and your teammate are so focused on being right that you're losing the client.
“Where Are You with Customer Success?”
If this sounds familiar, the Library can help you find the bigger picture.