My department merged with another team six months ago and we still operate like two separate groups that happen to sit in the same meetings - different communication styles, different priorities, different ways of making decisions - and leadership keeps talking about synergy while we all just work around each other. Nobody knows how to actually integrate and we're too proud to admit we need help figuring it out.
More people experience this than they realize.
Two groups are maintaining their separate identities and methods while performing the appearance of unity.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.