LibraryScenariosWhen informal hierarchy undermines official team structure in auto repair
Scenario

When informal hierarchy undermines official team structure in auto repair

Our shop has three senior techs and we've all been here for years and there's this unspoken hierarchy where everyone defers to Jake on the big jobs even though officially we're all equals and I think it's creating problems with training the newer guys and with how we bid complex work. None of us wants to call it out directly because Jake's skills are legit and he's been here longest but the dynamic is making decisions weird and I don't know if the others see it the way I do.

Aurelius
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More people experience this than they realize.

What we've seen

Everyone quietly defers to one guy even though you're all supposed to be equals, and it's causing problems no one will name.

Ideas that help explain it
Worth thinking about

“Where Are You with Trades — Automotive & Vehicle Repair?”

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