Our whole team has been dealing with angry customers whose claims got delayed because of our new system rollout and we all know the real problem is that management rushed the launch but we're just absorbing the frustration individually instead of talking about how this is affecting us and what we can actually do.
More people experience this than they realize.
You're collectively bearing the emotional cost of organizational failures without acknowledging the shared burden or your collective power.
“Where Are You with Consumer — Insurance Practice?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.