Our whole team has been dealing with angry customers whose claims got delayed because of our new system rollout and we all know the real problem is that management rushed the launch but we're just absorbing the frustration individually instead of talking about how this is affecting us and what we can actually do.
More people experience this than they realize.
Your whole team is quietly swallowing customers' anger over a mess management caused.
“Where Are You with Consumer — Insurance Practice?”
If this sounds familiar, the Library can help you find the bigger picture.