The AI chatbot we launched for customer service is giving advice that's technically correct but completely tone-deaf to people going through financial hardship and I keep getting escalated calls from crying customers.
More people experience this than they realize.
You're witnessing how optimization without empathy causes real harm to vulnerable people.
“Where Are You with AI Across the Enterprise?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.