Our startup team has this engineer who's been with the company for three years and knows all these unwritten rules about how things really work, but when we try to onboard new people or document our processes, we can't capture what he actually knows and it's becoming a bottleneck where everything runs through him.
More people experience this than they realize.
A group is discovering that their most essential operational knowledge is completely tacit and effectively untransferable.
“Where Are You with Types of knowledge — explicit tacit cultural?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.