How do I hand off customers to customer success without losing context?

You hand off, but the context you carry in your head does not always make the journey, and the customer or the CS team pays for what got lost. The inconsistency is not carelessness. It is relying on memory and goodwill where a simple practice would serve better. The customer experiences a handoff as either seamless or as starting over, and starting over quietly damages the trust you built to win them. What CS needs is not everything you know but the few things that matter: what the customer expects, what was promised, and what could go wrong. Give them the map, not the whole territory. Build one short handoff note you fill in every time: the customer's goal, key promises made, and known risks. Same shape each time. Consistency in handoff comes from a habit, not from remembering to care.