How do I handle difficult patients and insurance at the front office?

You can run the front office now. The steady work does not scare you anymore. It is the angry patient and the tangled insurance claim that still drag you down and drain the day out of you. Those are the parts that wear on everyone. A difficult patient is usually a frightened or hurting one, and the insurance maze is not your fault, only your problem to untangle. Neither is a test of your worth. They are just the heavy parts of the job, and you can meet them without taking them personally. When a hard one comes, separate the feeling from the task. Let the patient be upset while you calmly work the steps. For insurance, keep a simple checklist so you are not solving it fresh each time. You will not make these parts easy. You can make them lighter.