How do I handle managing a bank branch when I decide who gets turned away?

You run the branch now, and the numbers are yours. But the harder weight is quieter: you sit close to who the system approves and who it sends away. Some of those noes stay with you, because you know there was a person behind them. You did not build the rules, and you cannot bend them all. What you can control is how the noes are delivered. A person turned away with honesty and respect walks out with their dignity. That is not nothing. In many cases it is the only kindness available, and it is yours to give. Carry the targets, but do not carry guilt that was never yours. When you can help someone find a path, do it fully. When you cannot, be the human face of a hard answer. That is the real work now, and it matters more than the number.