How do I stay connected to the people behind the numbers?

You have made your peace with putting a price on things no one can truly know, which is the strange heart of your work. But you have noticed the quieter danger: behind every claim is a real person having a hard day, and it is easy for them to blur into numbers on a page. Noticing that drift is the sign of a conscience still awake. Abstraction is not evil. It is how your job gets done; you could not function if every claim hit you like a personal tragedy. But there is a difference between healthy distance and forgetting that the numbers stand for lives. You are trying to keep the distance without losing the humanity, and that balance takes tending. Give yourself one small anchor to the real. Now and then, let one claim be a whole person in your mind: someone's flooded home, someone's illness. Not every case, or you'd drown, but enough to remember what the figures represent. That occasional remembering keeps your peace with the work honest instead of numb.