How do I stop carrying the weight of the clients I have to deny?

You can guide most borrowers well now. It is the desperate ones and the ones you have to deny who stay with you, whose disappointment you carry home. That weight means you see them as people, not files, and that is exactly the quality that makes you good at this work. But you have to be clear about what is yours to carry. You did not create their circumstances or the rules that decide who qualifies. You are the messenger of a decision, not its author. Taking on the full weight of every no confuses your role and slowly wears you down, and a worn-down you helps no one, including the next borrower who needs you clear-headed. What you can control is how you deliver the hard news, with honesty and real kindness, which is no small gift to someone in a desperate moment. Do that well, then consciously set the outcome down. Tell yourself you gave them your care and your best, and that the decision was not yours to make. Carry the effort, not the result.