How do I stop dropping follow-ups so cases don't fall through the cracks?

You are good in the moment. Someone comes with a problem and you solve it, right there. The follow-up is where it slips, and cases quietly fall through. This is common for people who are strong at the immediate fix. The urgent feels real; the follow-up feels optional until it is too late. The issue is that the follow-up lives only in your intention, and intentions fade the second the next problem walks in. What closes a case is not caring more. It is capturing the next step the instant you finish the current one, before you move on. Make it a habit: the moment you solve something, write down the one thing that still needs to happen and when. Put it somewhere you will actually see it. That five second act, done every time, is what stops the cracks from swallowing your good work.