What is my IT support role when AI resolves the routine tickets?

The AI now clears the routine tickets you used to own, and you are left with what it could not fix, wondering what your role even is. It is a strange feeling to have the familiar, manageable work taken and the hard remainder handed to you. But look at what that remainder actually is, it is the work that requires a real mind. The easy tickets were never where your value lived; they were just the volume. What is left is the genuinely difficult: the weird bug, the angry user, the problem with no script. That is harder, yes, but it is also the part that only a skilled human can do. Your role is concentrating into its most valuable form, not disappearing. The risk is letting your skills go soft because the easy reps are gone. So keep sharpening, treat each hard ticket as the thing you are now truly here for. This week, take the messiest problem on your queue and really master it. That is your job now, and it is a more skilled one than before.