How do I make tough judgment calls at work with more confidence?

You can move through the standard cases now, and what unsettles you are the gray ones, the moments where you have to decide and then stand behind it, sometimes against a person right in front of you. That unease is not weakness. It's the honest weight of holding real authority over other people's day, and feeling it means you're taking it seriously. The ambiguous cases will never all become clear, because judgment, not certainty, is the actual skill here. Your job isn't to feel sure every time. It's to gather what you can, apply the rules fairly, and make a reasonable call you can explain. Confidence in this work doesn't come from never doubting. It comes from trusting a process you follow the same way every time. After the hard ones, take a minute to review, not to punish yourself, but to learn. What did I see, what did I decide, would I do it again? Do that consistently and the confrontations rattle you less, because you'll know your calls rest on something steady. The unsettled feeling fades as your judgment, tested case by case, becomes something you trust.