Talk it through with Aurelius
Why do my fixed incidents keep coming back?
You get paged. You fix it. You go back to sleep, or back to your desk. The system survives. You call this done. It is not done. The incident told you something true about how your systems fail. If you do not act on it, you have only bought time until it breaks again — probably at a worse hour. This is not a tooling problem. It is a habit you have not built yet: closing the loop between what breaks and what you actually fix.
◆ How this problem reads on the two dials
GuidanceKnowledge
1:1 with AureliusWith others (a Pod)
The method for closing the loop is simple to explain; what's missing is the discipline to follow it every single time.
How the two dials adapt to you →What’s really going on
You put out the fire, then move on. That is the mistake. Lasting reliability comes from the work after the incident: name the real cause, pick one fix, name one owner, set a deadline, and check it got done. Skip this and you will fight the same fire again. Choose to finish what the incident started.
🔒 What you’ll build togetherUnlock by starting
A moveAfter every incident, write one sentence naming the real cause — not the symptom you patched.
A movePick exactly one fix that would have prevented it. Name one owner — yourself, if no one else will do it.
A moveSet a deadline no longer than two weeks. A fix with no deadline is just a wish.
A moveBefore you close this incident, check your last three. If those fixes are still undone, stop and finish them first.
A moveNever say 'we'll get to it eventually.' Either schedule it now, or admit out loud that you won't.
What changes unlock by starting
- A short, honest list of real causes instead of a pile of forgotten tickets.
- Fewer repeat incidents, because real failures get fixed instead of patched.
- A visible record of what you've actually improved over time.
- Less dread before your next on-call shift, because old fires stop coming back.
One object, two jobs: a public answer to a real problem, and — the moment you start the chat — Aurelius’s live plan for your version of it.