LibraryScenariosWhen business partners have different approaches to client relationships
Scenario

When business partners have different approaches to client relationships

My business partner handles all client communication because they're better at it, but I've started noticing they describe our services differently than I would and sometimes make commitments I wouldn't make, and I don't know how to bring this up without sounding like I don't trust them. We've never actually aligned on how we want to position ourselves.

Aurelius
Online
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More people experience this than they realize.

What we've seen

Your business partner represents the company in ways you wouldn't, and you don't know how to say so without seeming distrustful.

Ideas that help explain it
Worth thinking about

“Where Are You with Finance?”

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