My community pharmacy team has been dealing with a significant medication error that we caught before it reached the patient but we've all been tiptoeing around what actually went wrong because it involves both our workflow problems and one person's specific mistake. We fixed the immediate issue but I don't think we've really learned from it because we're not talking honestly about what happened and why.
More people experience this than they realize.
A team chooses surface-level problem-solving over the more difficult examination of systemic issues and individual accountability that would prevent future errors.
“Where Are You with Healthcare — Pharmacy Practice?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.