My sales team consistently over-promises to clients and then expects our delivery team to figure it out and our delivery team has started building buffers into everything they do and both teams blame each other and I'm supposed to fix this as the operations lead.
More people experience this than they realize.
Your sales and delivery teams keep blaming each other, and you're stuck in the middle fixing it.
“Where Are You with Public Safety — Security & Protective Services?”
If this sounds familiar, the Library can help you find the bigger picture.