My sales team consistently over-promises to clients and then expects our delivery team to figure it out and our delivery team has started building buffers into everything they do and both teams blame each other and I'm supposed to fix this as the operations lead.
More people experience this than they realize.
Two interdependent groups have created defensive strategies against each other that harm the organization while protecting them from taking responsibility for shared outcomes.
“Where Are You with Public Safety — Security & Protective Services?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.