LibraryScenariosHow construction crews handle team members who undermine client relationships
Scenario

How construction crews handle team members who undermine client relationships

Our crew has been working together for three years and we're good at the work but there's this guy who's technically skilled but creates drama with every client and we all just work around him instead of dealing with it. The foreman knows, we all know, but nobody wants to be the one to blow up the dynamic we've built and I'm starting to think our reputation is going to tank if we keep pretending this isn't a problem.

Aurelius
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More people experience this than they realize.

What we've seen

Your crew keeps tiptoeing around one troublemaker, and it's starting to wreck your reputation.

Ideas that help explain it
Worth thinking about

“Where Are You with Trades — Carpentry & Woodworking?”

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