Our customer success team celebrated hitting our quarterly retention number but three of us know we only got there by pushing renewals that probably shouldn't have happened and now we're sitting on accounts that are going to churn badly next quarter. Nobody wants to be the one who ruins the celebration but we all know what's coming.
More people experience this than they realize.
You're collectively participating in a fiction that feels good now but undermines your future credibility.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.