Our customer success team celebrated hitting our quarterly retention number but three of us know we only got there by pushing renewals that probably shouldn't have happened and now we're sitting on accounts that are going to churn badly next quarter. Nobody wants to be the one who ruins the celebration but we all know what's coming.
More people experience this than they realize.
You hit the target by pushing renewals you know are about to fall apart.
“Where Are You with Customer Success?”
If this sounds familiar, the Library can help you find the bigger picture.