Our dispatch team has been assigning loads based on who complains the loudest rather than seniority or performance, and half of us have started gaming the system by being more aggressive about demanding better runs, while the other half just takes whatever we get and resents it, and nobody talks about it directly but the tension in the break room is thick.
More people experience this than they realize.
Loads go to whoever complains loudest, so some people game it and the rest quietly resent it.
“Where Are You with Transportation — Trucking & Commercial Driving?”
If this sounds familiar, the Library can help you find the bigger picture.