Our engineering team has this pattern where we say we're going to do post-mortems after incidents but then we just fix the technical issue and move on because everyone's uncomfortable with the idea that someone might have screwed up. We've had three major outages this quarter and I can see us getting worse at the human side of these problems even as we get better at the technical recovery.
More people experience this than they realize.
A group is systematically avoiding the interpersonal difficulty of honest failure analysis, weakening their collective capability.
“Where Are You with Education — Athletic Coaching & Sports Performance?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.