Our leadership cohort went through an intensive program together last year and we're supposed to be implementing these new practices, but back in our real jobs we've all reverted to exactly how we managed before and no one wants to admit the program didn't actually change anything. We still do our monthly calls and pretend we're applying what we learned.
More people experience this than they realize.
A group is maintaining the appearance of transformation while collectively abandoning the actual work of change.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.