Our leadership cohort went through an intensive program together last year and we're supposed to be implementing these new practices, but back in our real jobs we've all reverted to exactly how we managed before and no one wants to admit the program didn't actually change anything. We still do our monthly calls and pretend we're applying what we learned.
More people experience this than they realize.
Your group pretends the training changed you while everyone quietly went back to old habits.
“Where Are You with Customer Success?”
If this sounds familiar, the Library can help you find the bigger picture.