Our leadership team keeps making commitments in client meetings that require heroic efforts from the rest of the organization to deliver and then acts surprised when people burn out or quality suffers. We've created this culture where saying yes to everything feels like the only option even when we know it's unsustainable.
More people experience this than they realize.
Your leaders keep promising clients more than the team can deliver, then act shocked when everyone breaks.
“Where Are You with Legal — Regulatory Affairs & Compliance Officers?”
If this sounds familiar, the Library can help you find the bigger picture.