Our massage therapy practice hired a new practitioner six months ago who has great technical skills but keeps overselling expensive add-on treatments to vulnerable clients and the rest of us are uncomfortable but no one wants to be the one to address it. We all see what's happening in our shared client notes but we keep finding excuses to avoid the conversation.
More people experience this than they realize.
A coworker pressures vulnerable clients into pricey add-ons, and everyone sees it but no one speaks up.
“Where Are You with Consumer — Personal Services & Wellness?”
If this sounds familiar, the Library can help you find the bigger picture.