Our product team keeps pushing for features that sound innovative but tank our conversion rates, and the data team keeps showing them why it's not working, and I'm caught between them as the operations lead watching our customers actually leave while we argue about user experience philosophy versus hard metrics.
More people experience this than they realize.
Two teams keep arguing while your customers quietly walk out the door.
“Where Are You with E-commerce & Digital Retail?”
If this sounds familiar, the Library can help you find the bigger picture.