Our product team keeps saying we're 'user-focused' but when I watch our actual decisions we consistently choose what's easier to build over what users are asking for and I don't think anyone wants to admit we're not who we say we are.
More people experience this than they realize.
Your team says it puts users first but keeps choosing the easy build, and no one will admit it.
“Where Are You with Sales?”
If this sounds familiar, the Library can help you find the bigger picture.