LibraryScenariosWhen teams can't say no to requests outside their scope
Scenario

When teams can't say no to requests outside their scope

Our team keeps taking on urgent requests from other departments and we all hate it but no one wants to be the person who says no because it makes you look uncooperative. We've doubled our workload in six months with stuff that isn't even our core responsibility and our actual projects are suffering but somehow we keep agreeing to more.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your team keeps saying yes to extra work nobody wants because no one dares to say no.

Ideas that help explain it
Worth thinking about

“Where Are You with Public Safety — Fire & Rescue?”

If this sounds familiar, the Library can help you find the bigger picture.