The other customer success managers in our cohort and I keep sharing horror stories about difficult clients but we never talk about the accounts we've lost or what we could have done differently. We've turned our monthly calls into complaint sessions and I think we're making each other more cynical instead of better at our jobs.
More people experience this than they realize.
Your group's gripe sessions are making everyone more bitter instead of better.
“Where Are You with Customer Success?”
If this sounds familiar, the Library can help you find the bigger picture.