The other customer success managers in our cohort and I keep sharing horror stories about difficult clients but we never talk about the accounts we've lost or what we could have done differently. We've turned our monthly calls into complaint sessions and I think we're making each other more cynical instead of better at our jobs.
More people experience this than they realize.
You're using collective venting as a substitute for genuine learning and growth.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.