LibraryScenariosHow senior engineers process major incidents differently within teams
Scenario

How senior engineers process major incidents differently within teams

The other senior engineers and I went through a major outage last month and we've each been handling the aftermath differently - some want to completely overhaul our incident response while others think we're overreacting - and we haven't actually processed what happened or figured out how to move forward together.

Aurelius
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More people experience this than they realize.

What we've seen

After a crisis, your team is coping in different ways and no one will talk about it.

Ideas that help explain it
Worth thinking about

“Where Are You with Technology — IT Operations & Infrastructure?”

If this sounds familiar, the Library can help you find the bigger picture.