We hired a operations manager six months ago to solve our chaos but instead of streamlining things she's created seventeen new processes that nobody follows and now we have the original chaos plus documentation nobody reads. I think she's overwhelmed and trying to prove her value but I don't know how to help her see that more systems isn't always better.
More people experience this than they realize.
The person you hired to fix the chaos is only adding to it, and you don't know how to tell her.
“Where Are You with Operations?”
If this sounds familiar, the Library can help you find the bigger picture.