We're a three-person independent shop and one of our guys has been making mistakes on jobs that are costing us comebacks and warranty work but he's also the only one who can handle certain European imports and we're all friends outside of work so firing him feels impossible. We've been covering for his mistakes and redoing work quietly but it's eating into our margins and our reputation and I don't know how much longer we can keep this up without having a real conversation.
More people experience this than they realize.
Personal relationships are preventing a team from addressing a performance problem that threatens their shared livelihood, creating a spiral where avoiding conflict generates bigger conflicts.
“Where Are You with Trades — Automotive & Vehicle Repair?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.