We've been running our operations the same way for eighteen months and everyone knows our current processes are held together with duct tape but when I bring up redesigning anything my team acts like I'm suggesting we burn the building down. I can see them all mentally calculating how much extra work change would mean for them personally.
More people experience this than they realize.
The group has developed learned helplessness around dysfunctional systems, mistaking familiarity for stability.
“Where Are You with Operations?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.