We've been running our operations the same way for eighteen months and everyone knows our current processes are held together with duct tape but when I bring up redesigning anything my team acts like I'm suggesting we burn the building down. I can see them all mentally calculating how much extra work change would mean for them personally.
More people experience this than they realize.
Everyone knows the way you work is broken, but no one wants the extra work of fixing it.
“Where Are You with Operations?”
If this sounds familiar, the Library can help you find the bigger picture.