A customer screamed at me yesterday about a return policy I did not create and I went home and cried in my car.
More people experience this than they realize.
You are absorbing emotional violence as part of your job description without adequate protection or processing.
“Where Are You with Consumer — Retail Operations?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.