A customer threw merchandise at me because we were out of stock on something and my manager asked me what I did to upset them.
More people experience this than they realize.
You are being held responsible for other people's emotional dysregulation and violent behavior.
“Where Are You with Consumer — Retail Operations?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.