LibraryScenariosWhen false accusations change how transit workers relate to passengers
Scenario

When false accusations change how transit workers relate to passengers

A passenger filed a complaint against me for something I did not do and now I second-guess every interaction wondering if someone is watching and waiting for me to mess up.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

One false complaint has you second-guessing every move at work.

Ideas that help explain it
Worth thinking about

“Where Are You with Transportation — Rail & Public Transit?”

If this sounds familiar, the Library can help you find the bigger picture.