LibraryScenariosWhen customers cross personal boundaries
Scenario

When customers cross personal boundaries

A regular customer keeps asking me personal questions and waiting for me after my shift and management says they cannot do anything about it.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

A customer keeps making you feel unsafe and your managers won't do anything about it.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Retail Operations?”

If this sounds familiar, the Library can help you find the bigger picture.