LibraryScenariosWhen resource cuts undermine performance expectations
Scenario

When resource cuts undermine performance expectations

Corporate keeps cutting our hours but expecting us to maintain the same level of customer service and cleanliness.

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More people experience this than they realize.

What we've seen

Corporate keeps cutting your hours but still expects the same spotless service.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Retail Operations?”

If this sounds familiar, the Library can help you find the bigger picture.