LibraryScenariosHow to reconcile institutional success with community harm
Scenario

How to reconcile institutional success with community harm

Corporate sent a memo celebrating record profits the same week we had to tell customers we are closing their neighborhood branch.

Aurelius
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The coach is replying

More people experience this than they realize.

What we've seen

The company is bragging about record profits the same week you have to close a branch on the people who rely on it.

Ideas that help explain it
Worth thinking about

“Where Are You with Financial Services — Banking & Credit?”

If this sounds familiar, the Library can help you find the bigger picture.