LibraryScenariosHow to balance compassion with standards when training transit workers
Scenario

How to balance compassion with standards when training transit workers

I am training a new employee and they are struggling but management wants me to pass them because they need bodies and I do not know if I am helping or hurting.

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More people experience this than they realize.

What we've seen

You're told to pass a struggling trainee because they need bodies, and you can't tell if you're helping or hurting.

Ideas that help explain it
Worth thinking about

“Where Are You with Transportation — Rail & Public Transit?”

If this sounds familiar, the Library can help you find the bigger picture.