LibraryScenariosWhen automation creates dangerous knowledge erosion
Scenario

When automation creates dangerous knowledge erosion

I automated our deployment process completely and now the manual knowledge needed for emergency rollbacks is disappearing from the team including myself.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

By automating everything, your team is forgetting how to fix things when they break.

Ideas that help explain it
Worth thinking about

“Where Are You with Technology — IT Operations & Infrastructure?”

If this sounds familiar, the Library can help you find the bigger picture.