LibraryScenariosHow to handle discovered errors with financial impact
Scenario

How to handle discovered errors with financial impact

I found a bug in our pricing model that has been overcharging customers for eight months and I do not know if I should fix it quietly or tell someone.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

You found a bug that's been overcharging customers for months, and you don't know whether to quietly fix it or tell someone.

Ideas that help explain it
Worth thinking about

“Where Are You with Revenue Operations?”

If this sounds familiar, the Library can help you find the bigger picture.