I found out my customer has been complaining about our service on social media instead of telling me directly about their problems.
More people experience this than they realize.
Your customer chose public grievance over direct communication because they lost confidence in your ability to address their concerns.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.