I got assigned to a customer who pays us two million dollars a year and I have only been in customer success for eight months and I feel completely out of my depth.
More people experience this than they realize.
The stakes of the relationship exceed your current capability and confidence to manage sophisticated customer dynamics.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.