Periagoge
Scenario

Why customer expectations can require professional dishonesty

I have been a tour guide for eight years and I give the same speech about local history that I know is half mythology but tourists want the story more than the truth.

More people experience this than they realize.

What we've seen

You are caught between factual accuracy and service delivery that meets emotional needs.

Your guide for this
Aurelius
Aurelius works with people navigating exactly this kind of situation.
Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

Peri

Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.

If this sounds familiar, the Library can help you find the bigger picture.