LibraryScenariosWhy customer expectations can require professional dishonesty
Scenario

Why customer expectations can require professional dishonesty

I have been a tour guide for eight years and I give the same speech about local history that I know is half mythology but tourists want the story more than the truth.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

You tell tourists a good story even though you know parts of it aren't true.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

If this sounds familiar, the Library can help you find the bigger picture.