LibraryScenariosWhen Customer Loyalty Creates Professional Conflicts of Interest
Scenario

When Customer Loyalty Creates Professional Conflicts of Interest

I have been fixing the same customer's twenty-year-old Honda for eight years and now she wants me to tell her if she should buy a new car but I need the repair revenue.

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The coach is replying

More people experience this than they realize.

What we've seen

A loyal customer wants your honest advice, but telling the truth means losing the work you count on.

Ideas that help explain it
Worth thinking about

“Where Are You with Trades — Automotive & Vehicle Repair?”

If this sounds familiar, the Library can help you find the bigger picture.