LibraryScenariosWhy small acts of recognition matter in daily transit interactions
Scenario

Why small acts of recognition matter in daily transit interactions

I have been taking the same bus route for eight years and the driver always greets me by name but today I realized I have never learned his name and I feel like a terrible person.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

You never learned the name of someone who greets you every day, and it is hitting you hard.

Ideas that help explain it
Worth thinking about

“Where Are You with Transportation — Rail & Public Transit?”

If this sounds familiar, the Library can help you find the bigger picture.