I have been working in customer success for three years and I still do not know how to prove that what I do actually matters to the business.
More people experience this than they realize.
You cannot demonstrate clear causation between your activities and business outcomes in a role where value creation is diffuse and long-term.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.