LibraryScenariosWhy social anxiety persists in customer service roles
Scenario

Why social anxiety persists in customer service roles

I have been working retail for eight years and I still get anxious every time I have to approach a customer on the floor.

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The coach is replying

More people experience this than they realize.

What we've seen

After eight years in retail, walking up to a customer still makes you anxious.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Retail Operations?”

If this sounds familiar, the Library can help you find the bigger picture.