I just found out my customer has been talking to our competitor for two months and never mentioned it to me during our weekly calls.
More people experience this than they realize.
Your customer lost faith in your partnership but chose secrecy over honest conversation about their exploration.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.